F.A.Q
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Technical questions:
Can I authenticate from a dynamic IP address?Can I use a Linksys or Patton?How do I add or remove an IP address on my account?Can I have multiple IP addresses on my account?Can I use a shared fixed IP address?What dialling pattern should I use?Should I use H.323 or SIP?What codecs do you support?Will fax work?Can you configure my VoIP switch for me?
General questions:
How can I contact you?What support do you provide?Do you have a reseller system?Do you have DID Numbers?
Financial questions:
What is the set up cost?When should I pay you?How can I pay you?Is there a minimum payment?I have lots of traffic. Can I get lower rates?Can I have per-second billing?
Using the system |
We provide A-Z termination through our VoIP switches hosted in Germany and France. We also provide you with an online control to meet your needs.
Just fill in the form here
Call records are available to view on the billing platform and can be exported as CSV. Just click your account name and on your left near Main Details you can find CDRs.
The billing steps are 1/1 - per second.
Routes and Rates |
We send all traffic to tier-1 carriers in the world and for most of them we are sending using TDM interconnections that we own and manage. Those carriers provide us a reasonable blend of white and grey routes.
SipStatus Standard --> low rates, good quality
SipStatus Premium --> higher rates, very good quality
Wholesale --> low rates, good quality ( Only for Service Providers)
We have interconnections to multiple carriers. If a call fails, our switch will often overflow it to an alternative route automatically and in real-time. Sometimes, this re-routing needs to be set manually by our support team.If you still encounter the problem JUST SEND US AN EMAIL.
How often do you change your rates?
SipStatus rates are valid for one month. Rate change notifications are sent by email and new rates are available for download in Microsoft Excel format at the online control panel section Pricelists.
Technical questions |
Can I authenticate from a dynamic IP address?
Yes. If you have a SIP adapter, you can configure it to use your account number and password for authentication.
Can I use a Linksys or Patton?
Yes you can. Send us an email at noc@sipstatus.com and we will help you.
How do I add or remove an IP address on my account?
You should send an email to our support team detailing your requirements.
Can I have multiple fixed IP addresses on my account?
Yes.
Can I use a shared fixed IP address?
If you use a hosted softswitch and if don`t have a dedicated IP address, then we will need to add a tech prefix to your account. Just send us an email to our support team detailing your requirements.
What dialling pattern should I use?
When created, SipStatus accounts will accept calls in either of these formats:
Standard Quality: 1078 00 4012345678 (eg. Romania Fix 012345678)
Premium Quality: 1129 00 4012345678 (eg. Romania Fix 012345678)- Wholesale: 4012345678 ( eg. Romania Fix 012345678)
Please contact our support team if you would like a different dialling format.
We support only SIP protocol.
We support G.729, G.723, G711 a-Law.
Yes it does but not on every destination.
Can you configure my VoIP switch for me?
Yes. Just send an email to noc@sipstatus.com
General questions |
Please send us an email for sales: sales@sipstatus.com or technical issues: noc@sipstatus.com.
Depends on what do you need. Support is provided by email only.
Do you have a reseller system?
Yes. SipStatus has a reseller program too. If you wish to resell, then you have to send us an email at sipstatus@sipstatus.com.
Yes we do. For more info contact us.
Financial questions |
There are no set up costs for new accounts.
Our service is prepay. Your account must be in credit before calling is allowed.
We accept wire transfers and we do not charge for this payment method. Subject to approval, we accept online payments PayPal (verified) in Euro with a 6% transaction fee.
Yes 50 euros.
I have lots of traffic. Can I get lower rates?
Yes. And we offer discounts for larger prepayments too.
Can I have per-second billing?
Yes. All accounts have per second (1/1) billing.
