S.C SipStatus S.R.L conditions of use for commercial end customers:

• 1. Contractual bases
  • 1.1. The following General Conditions of Business apply to all customers wanting to make use of the services of S.C SipStatus SRL ("S.C SipStatus SRL") with registered address in Targoviste Dambovita, Romania, and living in Romania.
  • 1.2. S.C SipStatus SRL provides the Service defined below exclusively in accordance with the terms of the Romanian Telecommunications Ministery and with the following General Conditions of Business for the use of  Voice-over-IP-Telephony and the accompanying special software (" SipBill "), which is regarded as a component of and a condition for the use of the service.
  • 1.3. The Service and the respective license therefore shall only apply to commercial use.
  • 1.4. Using the public telephone network or the internet, S.C SipStatus SRL offers a telephony platform for connections to pre-determined addresses in the internet or in the public telephone network. S.C SipStatus SRL will continue to route telephony communications into the internet and into the public telephone networks for as long as these networks exist and are available. However, the availability of the internet and the public telephone networks does not fall into the area of responsibility or influence of S.C SipStatus SRL. As a rule, transmission is effected in the form of packages on the basis of recognised protocols and procedures for Voice over IP (" VOIP "). It lies within the nature of the Service that S.C SipStatus SRL is unable to guarantee that the Service is free from interruptions and not subject to breakdowns or package delays. Nevertheless, S.C SipStatus SRL undertakes at all times to do the best to ensure that such breakdowns and interruptions are kept to a minimum.
  • 1.5. The customer acknowledges that, when using the Service, in view of its nature as described, the Service cannot be used as a substitute for a conventional telephone service and that, for example, calls cannot be connected to the police or to emergency services. The customer also acknowledges that, because of the experimental character of the Service, technical modifications may be required at any time. These could also be due to national or international requirements, as the regulatory framework for the Service is still at an early stage. Modifications of this nature are not included in the unilateral risk sphere of S.C SipStatus SRL.
  • 1.6. The use of Voice over IP services and the SipCalls is subject exclusively to the following contractual conditions. Contravening terms of business proposed by the customer shall not be valid and shall not be applicable even where they have not expressly been rejected.
• 2. Provision and description of the service
  • 2.1. S.C SipStatus SRL provides its customers withSipCalls exclusively for the commercial use of consumers .
  • 2.2. With the user name and the password, the customer can sign in and see the remaining credit the recharges and CDRS.
  • 2.3. In accordance with the present conditions, the Service includes both charged calls and also non-charged calls. Where the calls are chargeable, the Service is only available if the customer has a certain credit level that is enough or more than enough for the charge to be paid.
  • 2.4. A communication using telephony can only take place if it is technically and economically possible.
  • 2.5. It is pointed out that, because of the nature of the Service, breakdowns and interruptions can occur. It is also pointed out that risks can arise when using a SIP client in an unsecured network. The systems that carry the Service as described in the operational sphere of S.C SipStatus SRL are calculated to have a 96.0% availability over a calendar year.
  • 2.6. In order to protect the interests of the customer against improper use and to ensure consumer protection, S.C SipStatus SRL reserves the right to block personal calls to individual numbers, groups of numbers or certain countries either permanently or temporarily. The customer is solely responsible for taking the necessary precautions against improper use within his own area of responsibility and has no legal right to require S.C SipStatus SRL to take any such precautions against any improper use for which it is not responsible.
  • 2.7. S.C SipStatus SRL stipulates the following conditions for using the current SipCalls and also the minimum conditions for the hardware: PC with the operating system Windows Xp , 7, Linux , a 1200 MHz processor, 512 MB RAM, a sound card and a headset and also a broadband internet connection: cable, DSL, with a minimum speed of 64 kbit/s for upstream and downstream processes, Mozilla Browser, Opera. SipCalls is not compatible with Internet Explorer.
• 3. Conclusion of the Contract and duration:
  • 3.1. To use a chargeable services the customer will need to purchase credit.
  • 3.2. Once the customer purchases credit for using chargeable services, the present Agreement shall have a minimum duration of 12 months from the date on which S.C SipStatus SRL receives payment for the credit.
  • 3.3. In accordance with current legislation , S.C SipStatus SRL is required to record the customer's name and address (and also the VAT ID, email and phone number) and also his password (with fixed connections and address), even if this information is not required for charging purposes. The customer undertakes to give such information truthfully and to update it as necessary. S.C SipStatus SRL undertakes to use this information only for legally prescribed purposes unless the customer has given his agreement for it to be used elsewhere.
  • 3.4. The customer is not permitted to disclose his access details to third parties.
• 4. Chargeable Dial-Out
  • 4.1. S.C SipStatus SRL undertakes to carry out the chargeable connection of calls to the public telephone network for customers. This is only technically possible where a direct or an indirect connection exists with the telephone network to which the required call is to be made.
  • 4.2. In this way, calls in particular can be routed to national Romanian landline and mobile telephone networks as well as standard international calls. No guarantee can be given for a routing to a particular network, as the responsibility of S.C SipStatus SRL is limited to attempting to make connections for outward calls to the target network.
  • 4.3. The final contract on the routing of each individual call come into being when the connection has been successfully made by S.C SipStatus SRL. The individual contract for the call shall end as soon as the call, for whatever reason, is ended.
  • 4.4. Each individual call shall be chargeable in accordance with the list of charges that is valid as at the time of the call made by the customer. The actual cost of the connection will be displayed on the customer's account(Section Pricelists) before the call is connected.
• 5. Charges and calculating charges
  • 5.1. Every chargeable call or service shall require the customer to have an appropriate credit balance that is at least sufficient for the call in question.
  • 5.2. Unless otherwise indicated, the prices for chargeable services and calls are always based as a charge per minute and are calculated on a second by second basis. The customer shall be responsible for all charges incurred when his access details and password are used. This shall be understood to include unauthorised use by third parties insofar as this use has been made possible in some manner by the customer.
  • 5.3. If a charge is incurred and cannot be covered by the credit balance, S.C SipStatus SRL shall be entitled to debit this separately. It may be debited in the form of an on-line statement, by e-mail or in any other appropriate form. The charge is payable on receipt.
  • 5.4. All charges shall be deducted from the existing credit balance and the usage data shall be stored for a period of up to 12 months with effect from the time of the service. After this period, S.C SipStatus SRL is required to delete the data unless the customer has lodged an objection within the permitted period. Any such objection is to be raised within a period of 4 weeks from the date on which it is perceived from the statement details.
  • 5.5. With the communication platform, S.C SipStatus SRL undertakes to provide the customer with access to an online calculation, enabling the customer to see and verify his account at any time. The customer is contractually obliged to view his on-line account at least once a month, thus asserting his verification rights. This form of calculation corresponds to the procedure that is recognised and practised in comparable conventional telephone systems and by using it, the customer confirms that he believes it to be both reasonable and usual.
• 6. Acquisition and validity of credit
  • 6.1. The customer can purchase a credit on the S.C SipStatus SRL web platform entitling him to use S.C SipStatus SRL chargeable services at the prices shown on the list of charges applicable as at the time of concluding the contract. This credit becomes valid once the equivalent value has been paid or transferred by the customer. Payment is to be made in one of the manners shown on the web portal. Once a credit has been purchased, it will be valid for 365 days from the date of its registration.
  • 6.2. The requirement for the customer to acquire a credit balance shall last until the customer's payment has been received by S.C SipStatus SRL without any possibility of it being reclaimed by the customer.